Legal Terms

Order tracking

Enter your order number and email associated to that order, and you will access to My orders section from which you can:

Resend or download your order confirmation.
Resend or download your order invoice. This function will only be operational if the order has already been dispatched.
Manage the return of your order for a size change, a model change or a refund.

Payment

How can I pay for my Online purchase with ONZS TATTOOABLE SNEAKERS?

From ONZS TATTOOABLE SNEAKERS we offer different payment methods, depending on the destination and the country from which the order is placed. Select your country during your purchase process to find out what payment methods you can use. Here is an updated list of payment methods and methods accepted by ONZS TATTOOABLE SNEAKERS:

Cards accepted

VISA

VISA ELECTRON

MASTERCARD

MAESTRO

AMERICAN EXPRESS

DINERS CLUB

Other payment methods accepted by ONZS TATTOOABLE SNEAKERS

WIRE TRANSFER

PAYPAL

GOOGLE PAY

SHOP PAY

If you have any questions about your payment method, contact us: customercare@onzstattooablesneakers.com

(international sales outside of Spain and Portugal) customeriberica@onzstattooablesneakers.com (sales for Spain and Portugal).

Secure payment BBVA Virtual POS

With the aim of offering maximum security in your purchasing process, ONZS TATTOOABLE SNEAKERS operates through a highly secure virtual POS, operated by a bank linked to a secure online payment validation and execution platform. ONZS TATTOOABLE SNEAKERS Use a secure payment system through encrypted data exchange with SSL protocol, this means that when making your payment, communication between customer and financial institution is always direct. In this way, no person outside the financial institution can have access to your payment card details. A highly secure server encrypts all personal information guaranteeing the privacy and security of your transaction.

ONZS TATTOOABLE SNEAKERS’s Virtual POS, accepts payments of the following cards:

VISA

VISA ELECTRON

MASTERCARD

MAESTRO

AMERICAN EXPRESS

DINERS CLUB

* It is possible that we are adding to our website new modalities and payment applications to your country. We recommend that you periodically read the Payments section, to know first-hand what are the payment methods accepted at that time. If you have any questions or need more information about, contact us: customercare@onzstattooablesneakers.com (international sales outside Spain and Portugal), and customeriberica@onzstattooablesneakers.com (sales Spain and Portugal).

ONZS TATTOOABLE SNEAKERS reserves the right to retain any order for security reasons, in which case affected customers will be informed. ONZS TATTOOABLE SNEAKERS also reserves the right to cancel an order if we believe that we are unable to verify shipping and billing information or consider it to be for resale by the buyer.

Paypal Payment

If you pay an order with PayPal, our page will redirect you to its website to make the payment. The charge will be made from the ONZS TATTOOABLE SNEAKERS account automatically to your PayPal account. For more information visit www.paypal.com. ONZS TATTOOABLE SNEAKERS reserves the right to retain any order for security reasons, in which case affected customers will be informed. ONZS TATTOOABLE SNEAKERS also reserves the right to cancel an order if it considers that it cannot verify the shipping and billing information, or considers that it involves the purpose of resale by the buyer.

Shipping

The international transport of products purchased at onzstattooablesneakers.com, except for Spain and Portugal, is usually carried out through the companies MAILBOXES (international) and NACEX (Spain and Portugal), or / and through various transport and delivery providers, depending on the city , country and shipping category.

What is the shipping cost?

Shipping costs vary depending on the number and volume of the selected items, in addition to the country of destination. In the specific case of the worldwide launch of the ONZS1® sneakers, the shipping costs will be free, just as during future promotional periods, these periods will be announced on the web or through newsletter communications. To learn more about the areas, shipping categories and prices, consult our website or contact our official distributor by sending an email customeriberica@onzstattooablesneakers.com for shipments to Spain and Portugal, and customercare@onzstattooablesneakers.com for shipments to the rest of the world ( see list of countries in the shipping areas section).

SHIPPING ZONES

© ONZS TATTOOABLE SNEAKERS ships regularly to 183 countries. For our first launch, all shipments of © ONZS TATTOOABLE SNEAKERS to the world are free and included in final sales price announced on the web during your purchase process. Here is our updated list of shipping countries:

EUROPE

Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Republic of, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard And Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Holy See (Vatican City State).

NORTH AMERICA

USA, Canada, Mexico.

CENTRAL AMERICA

Anguilla, Antigua And Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Virgin Islands, British, Cayman Islands, Costa Rica, Cuba, Curaçao, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat , Nicaragua, Panama, Sint Maarten, Saint Barthélemy, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, St, Vincent, Trinidad and Tobago, Turks and Caicos Islands, United States Minor Outlying Islands.

SOUTH MÉRICA

All countries: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Aruga, Curaçao, French Guiana, the Falkland Islands, Trinidad and Tobago.

ASIA

Azerbaijan, Bahrain, Bangladesh, Brunei, Cambodia, Hong Kong Sar China, India, Indonesia, Iran, Islamic Republic Of, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lao people’s Democratic Republic, Lebanon, MAacao SAR China, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Oman, Pakistan, Palestinian Territory Occupied, philippines, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, United Arab Emirates, Vietnam, Yemen.

OCEANIA

Australia, New Zealand, Samoa.

AFRICA

Seychelles, Mauritius, Gabon, Equatorial Guinea, Botswana, Namibia, Libya, Swaziland, Cape Verde, South Africa, Nigeria, Egypt, Algeria, Angola, Morocco, Angola, Democratic Republic of the Congo, Ghana, Ethiopia, Kenya, Sudan, Tanzania, The Gambia, Senegal, Tunisia, Djibouti.

Where does ONZS TATTOOABLE SNEAKERS ship to?

Shipments and deliveries can be made to any address included in the countries listed on our website, except in some cases for addresses in remote areas or countries that have not been included in the list of shipments (see list of countries outside the list of shipments).

Countries outside the shipping list

Afghanistan, Benin, Bhutan, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands Comoros, Congo - Kinshasa, Cook Islands, Cote d'Ivoire, Eritrea, Fiji, French Polynesia, French Southern Territories, Guinea, Guinea-Bissau, Heard & McDonald Islands, Hong King SAR China, Kiribati, Lesotho, Liberia, Macao Sar China, Madagascar, Malawi, Mali, Mauritania, Mozambique, Nauru, New Caledonia, Niger, Niue, Norfolk Island, North Korea, Papua New Guinea, Pitcairn Islands, Rwanda, Samoa, Sao Tomé & Principe, Sierra Leone, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Helena, Syria, Tajikistan, Timor-Leste, Togo, Tokelau, Tonga, Turkmenistan, Tuvalu, Uganda, Uzbekistan, Vanuatu, Wallis & Futuna, Western Sahara, Zambia, Zimbabwe.

If you are interested in purchasing products © ONZS TATTOOABLE SNEAKERS through our digital store but your country does not appear in our list, please Contact us via email: customercare@onzstattooablesneakers.com.

Shipping restriction

Please note that we do not deliver to PO Boxes, and we will not be responsible for shipments if a PO Box has been indicated as the destination address. To avoid incidents in your delivery (wrong addresses, inability to find someone at home), it is essential to fill in the contact telephone box.

DELIVERIES TO SPAIN AND PORTUGAL

For Spain and Portugal you can choose various shipping methods. To learn more about the areas, shipping categories and prices, consult our website or contact our official distributor by sending an email to customeriberica@onzstattooablesneakers.com.

Shipping to PO Boxes

Deliveries are not made to post office boxes. ONZS TATTOOABLE SNEAKERS is not responsible for shipments in the event that a post office box has been indicated as the destination address.

What is the deadline?

It will depend on the country of destination and the type of shipping available. Delivery times are approximate and approximate. Remote areas may have an approximate delay of 3 days over the indicated deadlines. Please note that these delivery times refer to working days and are countable from when the order leaves our warehouse. Shippings are done from Monday through Friday. We ship orders from Spain to Spain and Portugal from our official distributor locations in Madrid.

Shipping types

Please note that delivery times and costs are approximate. During certain periods, as in the case of the launch of this website, shipping costs may be free. In that case you will be informed when adding a product to your cart or bag. If you have any questions Contact us by sending an email to customeriberica@onzstattooablesneakers.com (for sales in Spain and Portugal), and customercare@onzstattooablesneakers.com (international sales outside of Spain and Portugal).

How does shipping to a particular address work?

Once your purchase in ONZS TATTOOABLE SNEAKERS is completed, your order will enter the shipping process, you can track it at any time by entering your account (entering your email and order number).

Shipping process:

Pending shipping: we have not yet started preparing your order.
In Preparation: We are preparing your order to ship today.
Shipped: your order already has the carrier. You will receive it shortly!
Delivered: You already have it! Now to enjoy it.

What is the delivery time?

Orders are dispatched from Monday to Friday from:

a) International Orders (except Spain and Portugal): Monovar 8. Pol. Ind. Carrús. 03206. Elche. Alicante. Spain. From Monday to Friday orders placed until 13 CET are dispatched the same day. * The countries or regions that require customs management are issued from Monday to Friday, not holidays.

b) National Orders to Spain and Portugal. Polígono Alcanar Central Warehouse, Calle de la fragua 17. Camarma de Esteruelas. 28816. Madrid. Spain. From Monday to Friday orders placed until 14 CET are dispatched the same day. * The countries or regions that require customs management are issued from Monday to Friday, not holidays.

Can I track my order?

Yes, from the moment you make your purchase you can check the status of your order in the Your orders section. When your order is dispatched and leaves our warehouses, we will send you an informative email with a tracking number of the carrier so that you can also check with them at all times its status. If you have any questions, contact us by sending an email to customeriberica@onzstattooablesneakers.com (for sales in Spain and Portugal), and customercare@onzstattooablesneakers.com (international sales outside of Spain and Portugal).

Returns and exchanges

How can I cancel my order if I finally do not want to receive it?

You can cancel it if it has not been sent yet. Orders are usually shipped Monday through Friday, with one business day after purchase. To make your cancellation, access your account or order indicating the order number and your email address with which you placed the order. If the Cancel option appears enabled you can proceed to cancel your order. As confirmation you will receive a cancellation email. If this option does not appear, it means that your order has already been sent, it cannot be canceled, although you can make the return once you receive the order. You can also contact us by sending an email to customeriberica@onzstattooablesneakers.com (for sales in Spain and Portugal), and customercare@onzstattooablesneakers.com (international sales outside of Spain and Portugal).

Is it possible to change size or model?

If for any reason (size, color, etc.) you are not satisfied with your purchase, you have 30 days to change it.

How can I change my size? How can I change my model?

To proceed with a product change, first check that you comply with the Return Conditions. If you have any questions, contact us by sending an email to customeriberica@onzstattooablesneakers.com (for sales in Spain and Portugal), and at customercare@onzstattooablesneakers.com (for international sales outside of Spain and Portugal).

How can I make a return?

If you bought it on the web, the easiest way is to make the return through the same website. The online store will not accept returns from other stores. If you have any questions, contact us by sending an email to customeriberica@onzstattooablesneakers.com (for sales in Spain and Portugal), and customercare@onzstattooablesneakers.com (international sales outside of Spain and Portugal).

How can I change my size?

If you bought it on the web, the easiest way is for you to make your return through it. The ONZS TATTOOABLE SNEAKERS online store will not accept returns from other stores or studios. If you have any questions, contact us by sending an email to customeriberica@onzstattooablesneakers.com (for sales in Spain and Portugal), and customercare@onzstattooablesneakers.com (international sales outside of Spain and Portugal).

How can I change my model?

If you bought it on the web, make the return through it. The online store will not accept returns from other stores or points of sale. Contact us by sending an email to customeriberica@onzstattooablesneakers.com (for sales in Spain and Portugal), and customercare@onzstattooablesneakers.com (international sales outside of Spain and Portugal).

What can I do if my store-bought footwear has a manufacturing defect?

At ONZS TATTOOABLE SNEAKERS our priority is to offer our customers the highest quality products. If you consider that your ONZS TATTOOABLE SNEAKERS footwear has a manufacturing defect, return to the store where you bought it, with your proof of purchase. If you cannot return to the store where you purchased it, contact us by sending an email to customeriberica@onzstattooablesneakers.com (for sales in Spain and Portugal), and customercare@onzstattooablesneakers.com (international sales outside of Spain and Portugal). Remember that the guarantee against manufacturing defects is 2 years.

Can I fix my ONZS TATTOOABLE SNEAKERS shoes?

Currently we do not have a shoe repair service. If you consider that your footwear has a manufacturing defect, contact us by sending an email to customeriberica@onzstattooablesneakers.com (for sales in Spain and Portugal), and customercare@onzstattooablesneakers.com (international sales outside of Spain and Portugal). Do not forget that the guarantee against manufacturing defects is 2 years.

When will I receive the refund for my online order?

If you have returned your purchase online through our website ONZS TATTOOABLE SNEAKERS, we will proceed to verify the merchandise and the reasons you have indicated when we receive the return order. Once the merchandise is verified, we will manage your return within a maximum period of 10 business days, from receipt in our warehouse. The subscription will be refunded in the same payment method with which you made your purchase.

Return of orders paid by bank transfer, BBVA Virtual POS, payment by debit card, or credit.

If you have returned your purchase online through the web, and your return will be made by the same means and method of payment. If you paid by bank transfer, we will need you to provide us with the information regarding your IBAN, SWIFT or BIC in order to make the payment. If this is the case, contact us by sending an email to customeriberica@onzstattooablesneakers.com (for sales in Spain and Portugal), and customercare@onzstattooablesneakers.com (international sales outside of Spain and Portugal).

Return conditions

In general, to proceed with a return you must verify that the following requirements are met:

- The product must not be used, both if you want to change it or simply return it.

- It should not be more than 30 days after you received or purchased the product.

- In the case of a quality problem, the term is 2 years.

Return via web

In addition to the previous requirements, the return request must be sent in the same conditions in which it was received. If you no longer have the original packaging, you must replace it with one of similar size and capacity. If these conditions are met. ONZS TATTOOABLE SNEAKERS will refund the cost of the merchandise minus the initial shipping costs and the cost of return. In the case of a manufacturing or quality defect by ONZS TATTOOABLE SNEAKERS, the cost of return will be paid. The management of the return will be made within 10 business days, from Monday to Friday, counted from the receipt of the return. Once processed, the corresponding amount is returned according to your original payment method. The shipping cost must always be paid by the customer. ONZS TATTOOABLE SNEAKERS will not accept freight shipments in any case. Through the website, it is only possible to process changes and returns of products purchased at onzstattooablesneakers.com.

Can I change or return a product purchased with a promotion code?

Purchases made through promotional code enjoy the ONZS TATTOOABLE SNEAKERS Guarantees. In case of a return for refund, the corresponding amount will be returned to you on the amount paid. ONZS TATTOOABLE SNEAKERS will have no obligation to refund the promotional code that would have been applied to the returned purchase.

Product warranty

What guarantee does the footwear purchased on the web have?

All our shoes are guaranteed for 2 years against manufacturing defects.

Frequently asked questions. FAQ

Purchases

How can I buy my ONZS tattoo sneakers?

To buy and acquire ONZS tattable shoes, you can do it in the following ways:

- Online through our website www.onzstattooablesneakers.com.

- Attending an authorized tattoo shop-studio. Find out which shop-studio is closest to you by ONZS-authorized Tattoo Shop-Locator. (* This option is not activated at the moment, when this section is configured we will make it public and we will officially communicate it on the site).

For more information contact us by sending an email to customeriberica@onzstattooablesneakers.com (for sales in Spain and Portugal), and customercare@onzstattooablesneakers.com (international sales outside of Spain and Portugal).

How is the online purchase made?

Make sure to select your destination country.
Choose the product or products that you like the most, select the size and add them to the bag. The maximum allowed is 10 items per purchase. At any time you can view the added products on the bag.
When you want to finalize your purchase, you must go to the bag or cart and click on process order.
Complete the form with the delivery and payment details. To confirm click Finish order.
If your data is validated, the order will finish correctly and you will see the purchase confirmation with your order number. You will also receive this information automatically via email.

Product display

ONZS TATTOOABLE SNEAKERS aims to show the colors of our products in the most faithful way to reality. However, the color of the products may be subject to variations depending on the lights, lighting and configuration of the screen and monitor of your computer, Tablet or Smartphone, as well as other factors beyond our control. If you have any questions about any of our products, contact us by sending an email to customercare@onzstattooablesneakers.com.

In what currency are the prices reflected?

Our prices are expressed in Euros, depending on the country, in Euros, United States dollars, Canadian dollars, Danish kroner, British pounds, Turkish liras, Mexican pesos and Japanese yen. The prices shown are always retail prices, with their respective taxes included, except for Canada, the United States or Russia. In these countries, taxes are calculated once the destination state or region of the order is selected on the exchange.

Returns & Exchanges

We offer you 15 days to make an exchange or return. For more information contact us by sending an email to customeriberica@onzstattooablesneakers.com (for sales in Spain and Portugal), and customercare@onzstattooablesneakers.com (international sales outside of Spain and Portugal).

Payment security and protection

ONZS TATTOOABLE SNEAKERS uses a secure payment system with encrypted data exchange using SSL protocol, which ensures that when making the payment, communication between client and financial institution is always direct. In this way, no one outside the financial institution can have access to your card details.

In card payments and depending on the country and the type of card, we use the 3D secure payment system that includes additional security measures. These measures protect you against unauthorized use of your card.

Seals and accreditations

We operate through various security certificates: SSL, BBVA virtual POS with high security secure payment.

Payment

How can I pay for my purchase online?

- Secure payment through BBVA Virtual POS

- Payment with paypal

- Payment with Google Pay

- Payment with Shop Pay

- Card payment

Secure payment with BBVA Virtual POS

With the aim of offering maximum security to the purchase process, ONZS TATTOOABLE SNEAKERS operates through a highly secure virtual POS, endorsed by the BBVA banking entity, linked to an online payment validation and execution platform. ONZS TATTOOABLE SNEAKERS Use a secure payment system with encrypted data exchange using SSL protocol, which ensures that when making the payment, communication between client and financial institution is always direct. In this way, no person outside the financial institution can have access to the data of the users' cards. Our server encrypts all personal information guaranteeing the privacy and security of your transaction. In card payments and depending on the country and the type of card, we use the 3D secure payment system that includes additional security measures. These measures protect you against unauthorized use of your card.

ONZS TATTOOABLE SNEAKERS accepts payment of the following cards:

VISA

VISA ELECTRON

MASTERCARD

MAESTRO

AMERICAN EXPRESS

DINERS CLUB

Paypal Payment

If you pay an order through PayPal, we will redirect you to their website to make the payment. The charge will be made automatically in your PayPal account. For more information visit www.paypal.com. The brand reserves the right to retain any order for security reasons in which case affected customers will be informed. You also reserve the right to cancel orders if you believe that you are unable to verify shipping and billing information, or consider that it involves resale purposes by the buyer.

Sizes

Select your suitable size ONZS1®

To ensure your comfort, we recommend that before purchasing your ONZS®1, you make sure you know which size best suits your foot size.

How do I know which size © ONZS1 best suits my foot?

To know your size © ONZS1 we recommend that you measure the length of your foot in centimeters. To do this, you must first take off your shoes and rest your foot flat with the heel resting against a wall. Then measure the length of your foot in a meter, from the heel to the end of your big toe. To the result that you obtain in centimeters you must add between 3 and 5 millimeters more (half a centimeter), to ensure a margin in comfort in your foot. Once you have obtained your measurement in centimeters, you can compare it with the following table of equivalences to choose your standing taya, carefully read the following table of equivalences:

KIDS

Size: 36 EU UK 3,5 USA 5 22,5 cm

Size: 37 EU UK 4,5 USA 6 23,2 cm

Size: 38 EU UK 5 USA 6,5 23,8 cm

Size: 39 EU UK 6 USA 7,5 24,4 cm

Size: 40 EU UK 6,5 USA 8 25,0 cm

GAL

Size: 36 EU UK 3,5 USA 5 22,5 cm

Size: 37 EU UK 4,5 USA 6 23,2 cm

Size: 38 EU UK 5 USA 6,5 23,8 cm

Size: 39 EU UK 6 USA 7,5 24,4 cm

Size: 40 EU UK 6,5 USA 8 25,0 cm

Size: 41 EU UK 7,5 USA 9 25,6 cm

Size: 42 EU UK 8 USA 9,5 26,2 cm

MAN

Size: 41 EU UK 7,5 USA 8 25,6 cm

Size: 42 EU UK 8 USA 8,5 26,2 cm

Size: 43 EU UK 9 USA 9,5 26,8 cm

Size: 44 EU UK 9,5 USA 10 27,5 cm

Size: 45 EU UK 10,5 USA 11 28,2 cm

Size: 46 EU UK 11 USA 11,5 28,8 cm

Size: 47 EU UK 12 USA 12,5 29,5 cm

What sizes are shown on the web?

The shoe sizes shown on the ONZS TATTOOABLE SNEAKERS website range from size 36 EU to size 47 EU. All sizes are expressed in continental European measurement with their equivalents for the English (UK) and American (USA) measurement systems. If you have doubts about the sizes or the conversion of your size, or about the size that best suits your foot, read the section Sizes carefully, sub-section Select your appropriate size ONZS1®, or contact us by sending an email to customercare @ onzstattooablesneakers.com.

Shipping

What is the shipping cost?

Shipping costs vary depending on the number and volume of the selected items, in addition to the country of destination. During certain promotional periods, shipping costs will be free. These periods will be announced on the web or through newsletter communications. To know the shipping costs and types you can read the updated price table included in this document or contact us by sending an email to customercare@onzstattooablesneakers.com.

Where does the shipment take place?

Deliveries can be made to any address that belongs to any of the countries listed on our website, except in exceptional cases from addresses located in remote areas. Consult the list of Countries outside the list of shipments, including this document.

Restrictions

Keep in mind that no deliveries are made to PO boxes, and we will not be responsible for shipments if a PO Box has been indicated as the destination address. To avoid incidents in delivery (wrong addresses, inability to find someone at home), it is essential that you fill in the contact telephone box. The transport of the items purchased at onzstattooablesneakers.com is usually carried out by various transport and delivery providers, such as UPS, SEUR, NACEX, MRW, according to city, country and shipping category.

Shipping to PO Boxes

No deliveries are made to post office boxes, and we will not be responsible for shipments in the event that a post office box has been indicated as the destination address.

What i the deadline?

The estimated delivery time will depend on the country of destination and the type of shipment. Delivery times are pproximate, based on the services of our logistics operators. Remote areas may have an approximate delay of 3 days over the indicated deadlines. Please note that these delivery times refer to working days and are countable from when the order leaves our warehouse. Shippings are done from Monday through Friday. We ship orders from various locations (Madrid and Alicante). To know the estimated delivery times, consult delivery conditions for each country in the shipping section, included in this document, or contact us by sending an email to customeriberica@onzstattooablesneakers.com (for sales in Spain and Portugal), and customercare @ onzstattooablesneakersneakers. com (international sales outside of Spain and Portugal).

Shipping types

Please note that delivery times and costs are approximate. Check the Shipping, countries and conditions section included in this document. During certain periods the shipping costs may be free, in which case it will be shown on the web or will be informed when adding a product to the bag. If you have any questions, contact us by sending an email to customeriberica@onzstattooablesneakers.com (for sales Spain and Portugal), and at customercare@onzstattooablesneakers.com (international sales outside of Spain and Portugal).

How does shipping to a particular address work?

Once you complete the purchase, your order will enter the shipping process, you can follow it at any time from the Your orders section.

Shipping process:

Pending shipping: we have not yet started preparing your order.
In Preparation: We are preparing your order to ship today.
Shipped: your order already has the carrier.
Delivered: You already have your ONZS sneakers.

How does shipping to a Post Office work?

Once you complete the purchase, your order will enter the shipping process, you can follow it at any time from the Your orders section.

Shipping process:

Pending shipping: we have not yet started preparing your order.
In Preparation: We are preparing your order to ship today.
Shipped: your order already has the carrier
Delivered: You already have your ONZS sneakers.

What is the delivery time?

Orders are dispatched from Monday to Friday from:

a) International Orders (outside of Spain and Portugal): Monovar 8. Pol. Ind. Carrús. 03206. Elche. Alicante. Spain. From Monday to Friday orders placed until 13 CET are dispatched the same day. * The countries or regions that require customs management are issued from Monday to Friday, not holidays. The approximate delivery time is between 2 and 5 days depending on geographic location.

b) National Orders to Spain, including Portugal. Polígono Alcanar Central Warehouse, Calle de la fragua 17. Camarma de Esteruelas. 28816. Madrid. Spain. From Monday to Friday orders placed until 13 CET are dispatched the same day. * The countries or regions that require customs management are issued from Monday to Friday, not holidays. The approximate delivery time is between 1 and 3 days depending on geographic location.

Can I track my order?

Yes, from the moment you make your purchase you can check the status of your order. When your order is dispatched and leaves our warehouses, we will send you an informative email with a tracking number of the carrier so that you can also check with them at all times its status. If you have any questions, contact us by sending an email to customeriberica@onzstattooablesneakers.com (for sales in Spain and Portugal), and customercare@onzstattooablesneakers.com (international sales outside of Spain and Portugal).

Returns, cancellations and changes

What guarantee does the footwear purchased on the web have?

All our ONZS TATTOOABLE SNEAKERS shoes are guaranteed for 2 years against manufacturing defects.

How can I cancel my order if I finally do not want to receive it?

You can cancel it as long as it has not been sent. To make the cancellation, access the Your orders section with your order number and the email address with which you placed it. The system will show you the order detail and if the Cancel option appears you can click to cancel it. Once canceled you will receive an email informing of the cancellation. If this option does not appear, it is that your order has already been sent and you cannot cancel it. You can also contact our Customer Service to cancel it by sending an email to customeriberica@onzstattooablesneakers.com (for sales in Spain and Portugal), and customercare@onzstattooablesneakers.com (international sales outside of Spain and Portugal). If the order has already left our warehouses, it cannot be canceled, but the return can be made once received.

Is it possible to change the size or model?

If for any reason (size, color, etc.) you are not satisfied with your purchase, you have 30 days to change it. For more information about the changes, contact us by sending an email to customeriberica@onzstattooablesneakers.com (for sales in Spain and Portugal), and customercare@onzstattooablesneakers.com (international sales outside of Spain and Portugal).

How can I change the size? How can I change the model?

To proceed with an exchange, check that you comply with the Return Conditions, included in this document. If you have any questions, contact us by sending an email to customeriberica@onzstattooablesneakers.com (for sales in Spain and Portugal), and customercare@onzstattooablesneakers.com (international sales outside of Spain and Portugal).

How can I make a return?

How can I change the size?

How can I change the model?

What can I do if my store-bought footwear has a manufacturing defect?

At ONZS TATTOOABLE SNEAKERS our goal is the total satisfaction of our clients. If you consider that your ONZS footwear has a manufacturing defect, return to the store where you bought it, with the proof of purchase. If you cannot return to the store where you bought it If you have any questions, contact us by sending an email to customercare@onzstattooablesneakers.com. Remember that the guarantee against manufacturing defects is 2 years.

Can I fix my ONZS TATTOOABLE SNEAKERS shoes?

We do not have a shoe repair service. If you consider that your footwear has a manufacturing defect, contact us by sending an email to customeriberica@onzstattooablesneakers.com (for sales in Spain and Portugal), and customercare@onzstattooablesneakers.com (international sales outside of Spain and Portugal). Remember that the guarantee against manufacturing defects is 2 years.

When will I receive the refund for my online order?

If you have returned your purchase online through the web, we will proceed to verify the merchandise and the reasons that you have indicated when we receive the return request. Once it has been reviewed and verified, we will manage the payment within a maximum period of 10 business days, from receipt in our warehouse. The payment will be made in the same payment method as in your original purchase. It will be visible in your account 3 or 5 days from the day it was managed.

Return of orders paid by bank transfer

If you have returned your purchase online through the web, and your return is from an order that you paid by bank transfer, we will need you to provide us with the information related to your IBAN, SWIFT or BIC in order to make the payment. If this is the case, please contact us before by sending an email to customeriberica@onzstattooablesneakers.com (for sales in Spain and Portugal), and customercare@onzstattooablesneakers.com (international sales outside of Spain and Portugal) and we will get in touch with you.

Can I track the return of my order online?

Yes, you can track your return order in the Your orders section. We will update the status and inform you on our website and by email:

- When you have registered the return order.

- Once we receive the merchandise in our warehouse.

- When it has been managed.

If you have any questions, contact us by sending an email to customeriberica@onzstattooablesneakers.com (for sales in Spain and Portugal), and customercare@onzstattooablesneakers.com (international sales outside of Spain and Portugal).

Return conditions

In general, to proceed with a return you must verify that the following requirements are met:

- The product must not be used, both if you want to change it or simply return it.

- It should not be more than 30 days after you received or purchased the product.

- In the case of a quality problem, the term is 2 years.

Return via the web

In addition to the above requirements, the return request must be sent in the same conditions in which it was received. If you no longer have the original packaging, you must replace it with one of similar size and capacity. If these conditions are met. ONZS TATTOOABLE SNEAKERS will refund the cost of the merchandise minus the initial shipping costs and the cost of return. In the case of a manufacturing or quality defect by ONZS TATTOOABLE SNEAKERS, the cost of return will be paid. The management of the return will be made within 10 business days, from Monday to Friday, counted from the receipt of the return. Once processed, the corresponding amount is returned according to your original payment method. The shipping cost must always be paid by the customer. ONZS TATTOOABLE SNEAKERS will not accept freight shipments in any case. Through the website, it is only possible to process changes and returns of products purchased at onzstattooablesneakers.com.

Can I change or return a product purchased with a promotion code?

The purchases you have made using a promotion code also enjoy the ONZS TATTOOABLE SNEAKERS Guarantees. In case of a return for refund, the corresponding amount will be returned to you on the amount paid. ONZS TATTOOABLE SNEAKERS will have no obligation to refund the promotional code that would have been applied to the returned purchase.

Promotional codes

How can I apply my promotion code at onzstattooablesneakers.com?

For the promotion to apply, you must enter the code during the purchase process. In your bag or cart, you will find the promotional code field, to the right of the screen. To apply the promotion code, enter it in that field and click Apply. If the promotion voucher is valid, a message will appear confirming its application and the terms and costs will be modified. Likewise, if you decide not to use it, you can remove it by clicking Remove promotion.

Why is my promo code not working onzstattooablesneakers.com?

If the code does not apply it can be due to several reasons:

- You may have forgotten to click Apply after entering the code in the input field.

- You may not have entered the complete or correct code.

Promotion code conditions

Promotion codes cannot be exchanged for money, credit or applied to orders previously placed. They will be limited in time, geographic scope, coincidence with another promotion, assortment and specific purchase conditions, for which:

- Some products and countries may be excluded.

- Promotional offers are limited in time and are not cumulative unless expressly stated.

- A promotional code will be for single use only, unless otherwise indicated.

- The promotional codes are only valid for the Online Store.

- They are not valid in franchises.

The validity conditions will be explained in the communication of the promotion.

Can I use a promotion code at any ONZS store?

No. The promotional codes are only valid for the OZNS TATTOOABLE SNEAKERS Online Store. If you have any questions, contact us by sending an email to customeriberica@onzstattooablesneakers.com (for sales in Spain and Portugal), or customercare@onzstattooablesneakers.com (international sales outside of Spain and Portugal).

My account

Quick and easy purchase

We save your shipping information to make the purchase process faster and easier.

My saved products

You can access your previous orders and track the status of active orders. You can also manage your returns.

Exclusive offers

Being a member gives you the possibility to access special promotions. To receive the latest products and news before anyone else, don't forget to subscribe to receive our newsletter.

Signing up is free

Registering and creating your account is free. You can do it when placing your order. The creation of the account does not imply the subscription to the newsletter, you will not receive emails unless you explicitly subscribe.

How can I sign up for My Account at onzstattooablesneakers.com?

Online shopping

To register online, you must create your account during the online purchase process or from the My Account link on the onzstattooablesneakers.com homepage, providing an email and a password. When you confirm the purchase or the registration in My Account we will send you an email confirming the registration.

How can I access My Account?

You can always access from onzstattooablesneakers.com, indicating the email and password with which you have registered. You will find the access at the head of the web during the purchase process.

Having trouble accessing the account?

The most common problems when accessing My Account are:

- Wrong email

- Your email address must be in the form username@domain.com (or .net, .org, etc.). If you have more than one email address, make sure you are using the correct combination of email and password to the account you are trying to access.

- Also, if your device is configured so that your email address appears automatically, make sure that the correct address is displayed.

- Incorrect password. If you are sure that you have entered your email address correctly, we suggest that you reset your password. Restore password.

Need help? If you have any questions, contact us by sending an email to customercare@onzstattooablesneakers.com.

Have you forgotten the password?

If you have forgotten your password, for security reasons we cannot provide you with your password, but we can help you to reset it:

Click on Forgot your password ?, Enter your email address and click on recover your password. We will send you an email message telling you to enter a new password. It may take a few minutes for you to receive the email confirming your new password. If you don't receive any messages, check your spam folder. Do you need more help? If you have any questions, contact us on email customercare@onzstattooablesneakers.com.

How can I change the password?

If you want to change your current password:

- Access My Account, go to the MY PROFILE section and within the personal data section click on the change password option.

- Modify the password and save the change. You will receive an email confirming the change.

If you have any questions, contact us by sending an email to customercare@onzstattooablesneakers.com.

How can I change the password?

Passwords must include a minimum of 8 characters, be they letters or numbers.

Managing your profile in My Account

It is important that you complete your profile in to configure your Account. This will facilitate your online purchases as well as help us to adapt and direct our communications and promotions to you. To modify your profile, access My Account at onzstattooablesneakers.com, go to my profile and make the changes you want.

How can I change my shipping addresses?

Access My Account, go to my profile section and click on the shipping addresses section at the bottom of the page. Modify the address data and save it. Please note that any modification will only be applicable from the next purchase.

How can I unsubscribe My Account?

Access My Account, go to my profile section and click on the delete my account option at the bottom of the page. Please note that if you deactivate your account, your information will be deleted, including saved products and current promotions.

Can I manage an order if I have unsubscribed My Account?

Yes, as long as you access from the link found in the purchase confirmation email of the order you want to manage. If you do not have the purchase confirmation email, click, enter the order number and the email account you used for it.

Do I need to register and create an account to order online?

No, you do not need to register and create an account to make a purchase in our online store. You can place the order as a guest. But if you think that you will make other orders in our online store again, the registration will make the purchase process faster.

Cookies

What are cookies?

Cookies are small files that are stored on the hard drive, do not take up much space and are automatically deleted when they expire. Some cookies expire at the end of an Internet session, while others are stored for a limited time.

Why do we use cookies?

There are different types of cookies, some simply allow you to browse the web and view certain functions. We use cookies to ensure that your experience on our website is as pleasant as possible, they give us an idea of what we can improve.

What types of cookies do we use?

There are different types of cookies, they help to navigate the website and to use the basic functions, such as those that allow products to be stored in your bag. If you want more information, consult our Privacy Policy.

What if I don't like cookies?

You can change your browser settings to remove or prevent cookies from being stored without your express consent. The help section of your browser should give you information on how to manage cookie settings. Keep in mind that any limitation can alter the correct functioning of the website and therefore your experience therein.

Fraudulent Websites

How can I protect myself against purchases on fraudulent ONZS TATTOOABLE SNEAKERS websites? We actively collaborate with the competent authorities, in addition to Facebook and Instagram, to report and close these fraudulent websites.

However, these are some of the recommendations to make sure that you are buying through the official store of onzstattooablesneakers.com:

- Our official website is www.onzstattooablesneakers.com.

- Our website URL begins with https, not http. In addition, you will see a padlock icon to the left of the URL, which ensures user safety when shopping online. All secure ecommerce websites should have this indicator.

If you think you could have made a purchase through a fraudulent website, please contact our customer service: customercare@onzstattooablesneakers.com. We will do everything in our power to help you identify the appropriate legal actions.

Privacy Policy

1.- Who are we?

This Web page is owned by TATOOMIZED APPAREL SL, (hereinafter “ONZS TATTOOABLE SNEAKERS”), registered in the Mercantile Registry of Barcelona, seat 537, of Diario 1314, Volume 47001, Page 152, Sheet 537806, 1st Registration, with NIF: B-67478297 and with registered office at Plaza Espanya, 14 3 1, 08207, Sabadell (Barcelona).

2.- Information and consent

By accepting this Privacy Policy, the user (hereinafter, the "User" or "Users") is informed and gives their free, informed, specific and unequivocal consent for the personal data provided through the Web page located at the URL [https://www.onzstattooablesneakers.com/] (hereinafter, the "Website") are processed by ONZS TATTOOABLE SNEAKERS, as well as the data derived from their browsing and other data that may be provided in the future. The User must carefully read this Privacy Policy, which has been drafted in a clear and simple way, to facilitate its full understanding, and the User can determine, freely and voluntarily, if he wishes to provide his personal data to ONZS TATTOOABLE SNEAKERS.

3.- Obligation to provide the data

The data requested in the web forms are generally compulsory (unless the opposite is specified in the required field) to fulfill the purposes for which they are being collected. Therefore, if the data is not provided or is not provided correctly, it will not be possible to attend to it, without prejudice to the fact that you can freely view the content of the Website.

4.- For what purpose will ONZS TATTOOABLE SNEAKERS process the User's data?

In accordance with the following purposes:

4.1. Information provided to formalize a purchase:

Manage, process, send and follow up on purchases made.
Contact the User to finalize the order if they have saved their bag or shopping cart or have stored products in their bag or shopping cart without completing the payment process.
Carry out quality and satisfaction surveys.
Send personalized commercial communications to the User about ONZS TATTOOABLE SNEAKERS products and services, by electronic and / or conventional means, unless the User objects by checking the box enabled for this purpose on the Website.
Send commercial communications to the User, by electronic and conventional means, about products and services (i) of the company TATOOMIZED APPAREL SL, (ii) And of other companies with which ONZS TATTOOABLE SNEAKERS collaborates, if the User consents to it checking the corresponding box.
Prepare a commercial profile, using third-party sources to offer the User products and services in accordance with their interests, if the User authorizes it by checking the box enabled for this purpose.
Carry out analysis on the use of the Website and check the preferences and behaviors of the User in order to improve communication with Users of the Website.

4.2. Data provided through out-of-stock product forms:

Inform Users of the availability of products that were interested in and that were out of Stock.
Send commercial communications to the User by electronic and / or conventional means, about products and services (i) of ONZS TATTOOABLE SNEAKERS, (ii) of companies associated with TATTOOMIZED APPAREL SL, (iii) and other companies with which ONZS TATTOOABLE SNEAKERS collaborate, if the User consents to it by checking the corresponding box.
Prepare a commercial profile, using third-party sources to offer the User products and services in accordance with their interests, if the User authorizes it by checking the box enabled for this purpose.
Carry out analysis on the use of the Website and check the preferences and behaviors of the User in order to improve communication with Users of the Website.

4.3. Data provided through contact forms:

Manage, process and respond to requests, requests, incidents or queries from the User.
Send commercial communications to the User by electronic and / or conventional means, about products and services (i) of ONZS TATTOOABLE SNEAKERS, (ii) of companies associated with TATTOOMIZED APPAREL SL, (iii) and other companies with which ONZS TATTOOABLE SNEAKERS collaborate, if the User consents to it by checking the corresponding box.
Prepare a commercial profile, using third-party sources to offer the User products and services according to their interests, if the User authorizes it by checking the box enabled for this purpose.
Carry out analysis on the use of the Website and check the preferences and behaviors of the User in order to improve communication with Users of the Website.

4.4. Data provided through collaboration forms:

Manage the relationship with collaborators or influencers.
Send commercial communications to the User by electronic and / or conventional means, about products and services (i) of ONZS TATTOOABLE SNEAKERS, ((ii) of companies associated with TATTOOMIZED APPAREL SL, (iii) and other companies with which ONZS TATTOOABLE SNEAKERS collaborate, if the User consents to it by checking the corresponding box.
Prepare a commercial profile, using third-party sources to offer the User products and services according to their interests, if the User authorizes it by checking the box enabled for this purpose.
Carry out analysis on the use of the Website and check the preferences and behaviors of the User in order to improve communication with Users of the Website.

4.5. Data provided for sending the Newsletter:

Manage the subscription and / or cancellation of the Newsletter.
Send commercial communications to the User by electronic and / or conventional means, about products and services (i) of ONZS TATTOOABLE SNEAKERS, ((ii) of companies associated with TATTOOMIZED APPAREL SL, (iii) and other companies with which ONZS TATTOOABLE SNEAKERS collaborate, if the User consents to it by checking the corresponding box.
Prepare a commercial profile, using third-party sources to offer the User products and services in accordance with their interests, if the User authorizes it by checking the box enabled for this purpose.
Carry out analysis on the use of the Website and check the preferences and behaviors of the User in order to improve communication with Users of the Website.

4.6. Information provided to obtain discounts or to participate in promotions:

Manage and carry out the promotion, as well as manage its development.
Send commercial communications to the User by electronic and / or conventional means, about products and services (i) of ONZS TATTOOABLE SNEAKERS, ((ii) of companies associated with TATTOOMIZED APPAREL SL, (iii) and other companies with which ONZS TATTOOABLE SNEAKERS collaborate, if the User consents to it by checking the corresponding box.
Prepare a commercial profile, using third-party sources to offer the User products and services in accordance with their interests, if the User authorizes it by checking the box enabled for this purpose.
Carry out analysis on the use of the Website and check the preferences and behaviors of the User in order to improve communication with Users of the Website.

5.- What User data will ONZS TATTOOABLE SNEAKERS process?

ONZS TATTOOABLE SNEAKERS will process the following categories of User data:

5.1. To formalize a purchase:

Contact information: email address, telephone number and postal address.
Transaction data of goods and services in ONZS TATTOOABLE SNEAKERS: products and services purchased or in which the User shows interest.
Economic and financial data: bank card.
Navigation data.

5.2. Data provided through out-of-stock product forms:

Identifying data: name and surname.
Contact information: email address.
Transaction data of goods and services in ONZS TATTOOABLE SNEAKERS: products and services in which the User shows interest.
Navigation data.

5.3. Data provided through contact forms:

Identifying data: name and surname.
Contact information: email address, telephone number and postal address.
Other data: data provided by the Users themselves in the open fields of the forms provided on the Website.
Navigation data.

5.4. Data provided through collaboration forms:

Identifying data: name and surname.
Contact information: email address, telephone number and postal address.
Navigation data.

5.5. Data provided for sending the Newsletter:

Identifying data: name and surname.
Contact information: email address.
Navigation data.

5.6. Information provided to obtain discounts or to participate in promotions:

Identifying data: name and surname.
Contact information: email address, telephone number and postal address.
Transaction data of goods and services in ONZS TATTOOABLE SNEAKERS: products and services purchased or in which the User shows interest.
Navigation data.

In the event that the User provides data from third parties, he / she declares to have their consent and agrees to transfer the information contained in the Privacy Policy, exempting ONZS TATTOOABLE SNEAKERS from any responsibility in this regard. However, ONZS TATTOOABLE SNEAKERS may carry out periodic verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with data protection regulations.

6.What is the legitimacy of the processing of User data by ONZS TATTOOABLE SNEAKERS?

The legitimacy of the treatment of your personal data will be the following:

6.1. Information provided to formalize a purchase:

Execution of the contract, to manage, process, send, follow up on the purchases made and contact the User to finalize the order if they have saved their bag or shopping cart or have stored products in their bag or shopping cart without completing the payment process.
Legitimate interest, to carry out quality and satisfaction surveys and to send personalized commercial communications, by electronic and / or conventional means, about ONZS TATTOOABLE SNEAKERS products and services.
Consent, to send commercial communications by electronic and conventional means, about products and services of third parties, either from companies associated with TATTOOMIZED APPAREL S.L., or other companies with which ONZS TATTOOABLE SNEAKERS collaborates.
Consent, to develop a commercial profile, using third-party sources to offer the User products and services in accordance with their interests.

6.2. Data provided through out-of-stock product forms:

Consent, to inform Users of the availability of products that they were interested in and that were out of Stock.
Consent, to send commercial communications by electronic and conventional means, about products and services of ONZS TATTOOABLE SNEAKERS and third parties, either from companies associated with TATTOOMIZED APPAREL S.L., or other companies with which ONZS TATTOOABLE SNEAKERS collaborates.
Consent, to develop a commercial profile, using third-party sources to offer the User products and services in accordance with their interests.

6.3. Data provided through contact forms:

Consent, to manage, process and respond to requests, requests, incidents or queries from the User.
Consent, to send commercial communications by electronic and conventional means, about products and services of ONZS TATTOOABLE SNEAKERS and third parties, either from companies associated with TATTOOMIZED APPAREL S.L., or other companies with which ONZS TATTOOABLE SNEAKERS collaborates.
Consent, to develop a commercial profile, using third-party sources to offer the User products and services in accordance with their interests.

6.4. Data provided through collaboration forms:

Execution of the contract, to manage the relationship with collaborators or influencers.
Consent, to send commercial communications by electronic and conventional means, about products and services of ONZS TATTOOABLE SNEAKERS and third parties, either from companies associated with TATTOOMIZED APPAREL S.L., or other companies with which ONZS TATTOOABLE SNEAKERS collaborates.
Consent, to develop a commercial profile, using third-party sources to offer the User products and services in accordance with their interests.

6.5. Data provided for sending the Newsletter:

Consent, to manage the subscription and / or cancellation of the Newsletter, made through the channel provided on the Website.
Consent, to send commercial communications by electronic and conventional means, about products and services of ONZS TATTOOABLE SNEAKERS and third parties, either from companies associated with TATTOOMIZED APPAREL S.L., or other companies with which ONZS TATTOOABLE SNEAKERS collaborates.
Consent, to develop a commercial profile, using third-party sources to offer the User products and services in accordance with their interests.

6.6. Information provided to obtain discounts or to participate in promotions:

Consent, to manage the promotion and make the discount or promotion effective.
Consent, to send commercial communications by electronic and conventional means, about products and services of ONZS TATTOOABLE SNEAKERS and third parties, either from companies associated with TATTOOMIZED APPAREL S.L., or other companies with which ONZS TATTOOABLE SNEAKERS collaborates.
Consent, to develop a commercial profile, using third-party sources to offer the User products and services in accordance with their interests.

The consents obtained for the aforementioned purposes are independent, so the User may revoke only one of them without affecting the others.

To revoke said consent, the User may contact ONZS TATTOOABLE SNEAKERS by filling out the contact form available on the web, or by contacting us by sending an email to customercare@onzstattooablesneakers.com.

7.- With which recipients will the User's data be shared?

User data may be communicated to:

Public Administrations in the cases provided by law.
TATOOMIZED APPAREL S.L., parent company, based on the legitimate interest conferred by data protection regulations, for administrative purposes of management of the business group.
The companies belonging to or associated with TATOOMIZED APPAREL SL, (one previously defined and others to be defined in the future) in order to send the User personalized commercial communications, by electronic and conventional means, if the User authorizes it by checking the corresponding box .

FRESH DELA S.L and other Companies related to the marketing sector or belonging to telecommunications, finance, the tattoo, art, fashion and collecting sector, in order to send the User commercial communications, by electronic and conventional means, related to the referred sectors, provided that the User authorizes it by checking the corresponding box.

8.- International data transfers

The User is informed that ONZS TATTOOABLE SNEAKERS has contracted the services of Shopify, Google, Microsoft, Dropbox, Mailchimp, Amazon, PayPal and Facebook, among others, whose servers are hosted in the USA, which implies an international transfer of data. However, international data transfers are regularized since the aforementioned entities adhere to the Privacy Shield Protocol.

9.- Conservation of data

User data will be kept for the following periods:

9.1 Data provided to formalize a purchase:

The data provided to manage, process, send and follow up on purchases made will be kept during the contractual relationship and, once the contract ends, during the limitation period of the legal actions that may derive from it.
The data used to contact the User to complete the order if they have saved their shopping cart or have saved products in their shopping cart without completing the payment process will be kept for 180 days.
The data related to satisfaction and quality surveys will be kept for five (5) years.

9.2 Data provided through out-of-stock product forms will be processed until communication is sent to the User, indicating that the product is in Stock and, in the event that it is not in Stock, for six (6) months .

9.3 Data provided through contact forms, will be kept for the period necessary to process and reply to your request and, once completed, during the limitation period of legal actions derived from the aforementioned request.

9.4 Data provided through collaboration forms will be kept during the contractual relationship and, once it ends, during the limitation period of the legal actions that may derive from it.

9.5 Data provided for sending the Newsletter will be kept as long as the User does not revoke the consent given for this purpose.

9.6 Data provided to obtain discounts or to participate in promotions, will be kept until the end of the promotion and, once it ends, during the limitation period of the legal actions that may derive from it.

9.7 Data used to send commercial communications will be processed until the User opposes or revokes his consent.

9.8 Data used to carry out the profiling, resorting to third-party sources, in no case will they refer to a period of more than three (3) years.

10.- Commercial and promotional communications

One of the purposes for which ONZS TATTOOABLE SNEAKERS treats the personal data provided by Users is to send them commercial communications with information regarding products, services, promotions, offers, events or news relevant to Users.

In the event that the User wishes to stop receiving commercial or promotional communications from ONZS TATTOOABLE SNEAKERS, he may request the cancellation of the service by sending his request through the contact form available on the web or by contacting us by sending an email to customercare @ onzstattooablesneakers. .com.

11.- User Responsibility

The user:

You guarantee that you are over sixteen (16) years old and that the data provided by ONZS TATTOOABLE SNEAKERS is true, accurate, complete and up-to-date. For these purposes, the User is responsible for the veracity of all the data that he communicates and will keep the information provided suitably updated, so that it responds to his real situation.
It guarantees that it has informed third parties of those who provide their data, if they do so, of the aspects contained in this document. Likewise, it guarantees that you have obtained your authorization to provide your data to ONZS TATTOOABLE SNEAKERS for the indicated purposes.
You will be responsible for false or inaccurate information that you provide through the Website and for any direct or indirect damages that may be caused to ONZS TATTOOABLE SNEAKERS or third parties.

12.- Exercise of rights

The User can send a letter to ONZS TATTOOABLE SNEAKERS, to the address indicated in the heading of this Policy, or:

Revoke the consents granted.
Obtain confirmation about whether or not personal data concerning the User is being processed at ONZS TATTOOABLE SNEAKERS.
Access your personal data.
Rectify inaccurate or incomplete data.
Request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
Obtain from ONZS TATTOOABLE SNEAKERS the limitation of data processing when any of the conditions provided in the data protection regulations are met.
Request the portability of the data provided by the User in those cases provided for in the regulations.
Contact the ONZS TATTOOABLE SNEAKERS DPO through the following address: customercare@onzstattooablesneakers.com
File a claim regarding the protection of your personal data before the Spanish Agency for Data Protection at the address C / Jorge Juan, 6, 28001 - Madrid, when the interested party considers that ONZS TATTOOABLE SNEAKERS has violated the rights that are recognized by the applicable regulations on data protection.

13.- Security measures

ONZS TATTOOABLE SNEAKERS will treat User data at all times in an absolutely confidential manner and keeping the mandatory duty of secrecy regarding them, in accordance with the provisions of the applicable regulations, adopting for this purpose the necessary technical and organizational measures that guarantee the security of your data and avoid its alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.

14.- Changes

ONZS TATTOOABLE SNEAKERS reserves the right to revise its Privacy Policy at the time it deems appropriate, in which case it will be communicated to Users. For this reason, please regularly review this privacy statement in order to read the latest version of the ONZS TATTOOABLE SNEAKERS Privacy Policy.

15.- Acceptance and Consent

The User declares to have been informed of the conditions on protection of personal data, accepting and consenting to the automated treatment thereof by ONZS TATTOOABLE SNEAKERS, in the manner and for the purposes indicated in this Privacy Policy.

Cookies Policy

What are cookies?

Why do we use cookies?

What types of cookies do we use?

What if I don't like cookies?

Legal Notice

Legal information

This web page, hereinafter the "Web", is the property of TATOOMIZED APPAREL, hereinafter "ONZS TATTOOABLE SNEAKERS", a commercial entity incorporated under Spanish law, registered in the Mercantile Registry of Barcelona, seat 537, of Diario 1314, at Volume 47001, Folio 152, Page 537806, 1st Registration, with CIF: B-67478297 and with registered office at: Espanya 14 3 1, 08207, Sabadell, Barcelona. Spain. In addition to the registered office, the following address is made available to users customercare@onzstattooablesneakers.com where they can address their requests, questions or complaints.

In addition, we inform you of the companies that are part, work or collaborate with TATOOMIZED APPAREL S.L. for the purposes of compliance with the Information Society Services Law and the General Data Protection Regulation.

These companies are:

COMPANY NAME	CIF/COMPANY
TATOOMIZED APPAREL S.L.	B67478297
DELAB CARE S-L.	B85937928
FRESH DELA S.L.	B67302133
MANOBRA IBERIA S.L.	B88578075

Access and use of the Web attribute the condition of User, which implies adherence to this Legal Notice in the version published at the time it is accessed. If you do not agree with it, you must refrain from accessing the Web or using the services provided through it. This Legal Notice is governed by the principles of legality and in good faith, the User agreeing to use the Web, as well as the information or services provided, in accordance with the law, morality, good customs and public order. The unauthorized use of the information contained in this website, its resale as well as the infringement of the rights of third parties, will give rise to the legally established responsibilities. Especially, we recommend that you pay attention and read our policies related to the Conditions of Sale, Privacy Policy and Cookies Policy, especially before making purchases or providing us with your data. Access to certain Content, Products and / or Services offered through the Web may be subject to certain specific conditions of its own that, depending on the case, replace, complete and / or modify this Legal Notice. Therefore, prior to accessing and / or using said Content, Products and / or Services, the User must also carefully read the corresponding specific conditions. In the event of a discrepancy between the provisions of this Legal Notice and the particular conditions of each specific service, the provisions of the latter will prevail.

ONZS TATTOOABLE SNEAKERS is not responsible for the misuse or misappropriation of the content or information published on the Web. The user acknowledges and accepts that all the information and / or content accessed through the Web is for their sole and exclusive personal and non-transferable use. The transfer to third parties of any type and form of all or part of the information and / or content to which the user may have access through the Web is prohibited.

In compliance with the provisions of article 21 of the Information Society Services Law, ONZS TATTOOABLE SNEAKERS may send you, by email or through any other similar means, advertising information related to the activity of ONZS TATTOOABLE SNEAKERS.

Registry

For access and navigation it is not necessary to be registered in it. However, Users who wish to do so will be able to register in it and obtain exclusive advantages such as speeding up the purchase process, receiving special offers, notices about events and exclusive raffles for registered users, checking the status of the order, etc.

ONZS TATTOOABLE SNEAKERS undertakes to process and process all the data of registered users in accordance with the Privacy Policy.

The User agrees to provide true, accurate and complete data, as well as to update all the data provided so that they remain true, accurate and complete. Once the registration has been made, the User agrees to guard and diligently use their access codes, as well as to immediately notify ONZS TATTOOABLE SNEAKERS of any event, such as theft, loss, or unauthorized access, which allows misuse thereof, in order to proceed with their immediate cancellation. ONZS TATTOOABLE SNEAKERS will not be responsible for the consequences derived from the improper use of the access codes. The passwords of each user are personal and should not be used by third parties, not allowing others to use it at the risk of identity theft.The user registration process is considered a formalization of a legally binding contract between ONZS TATTOOABLE SNEAKERS and the user, in accordance with the terms of this Legal Notice and the registration conditions included therein. The registered user acknowledges that they have read and understood the terms and conditions of this Legal Notice and the registration conditions included in it, and that they agree to comply with all its provisions. Likewise, you acknowledge that you have read and accepted the Privacy Policy.

Content

Industrial / Intellectual Property

The domain onzstattooablesneakers.com is Co-owned by TATOOMIZED APPAREL S.L. This website incorporates trademarks, logos, images, texts, designs, slogans, and other content whose rights are owned by ONZS TATTOOABLE SNEAKERS. The user expressly acknowledges this ownership and understands that he does not acquire any right over them, nor can he modify or make use of them. All these contents, without the express written consent signed by their owners, will be for unauthorized use. The user is not authorized to use, on any other website, the trademarks of ONZS TATTOOABLE SNEAKERS as links without the written consent of ONZS TATTOOABLE SNEAKERS.

In the event that the user accesses and / or downloads any content and / or element that is available to them through the Web, as well as any of the applications available for this purpose, they will not therefore have any right over them, given that ONZS TATTOOABLE SNEAKERS only authorizes your personal and non-transferable use and retains all rights to them. Any act of reproduction, distribution, public communication, provision, or transformation, as well as any other form of exploitation of all or part of said content or elements, carried out in any form or by any means, will require prior written consent. ONZS TATTOOABLE SNEAKERS, or where appropriate, its owner.

Access and browsing the Web in no case shall be understood as a total or partial waiver, transmission, license or assignment of the aforementioned rights by ONZS TATTOOABLE SNEAKERS or, where appropriate, the owner of the rights to which they correspond.

Unauthorized use

The User agrees not to use the Web and its contents for illegal purposes or activities: they will not have the right to modify any of the materials included on the Web, and may not copy, distribute, transmit, present, carry out, or in Generally, reproduce in any way, publish, authorize or create any work based on the information or content incorporated on the Web.

Modifications

The Web may contain some typographical errors. We reserve the right to modify the content of the Web without prior notification.

Links

For better web features, links to third parties may be introduced for which our Legal Notice and Privacy Policy does not apply and which are beyond the control of ONZS TATTOOABLE SNEAKERS. Thus these sites must have their own Privacy Policy and independent Legal Notice and although we try to protect the integrity of our site, ONZS TATTOOABLE SNEAKERS cannot be held responsible, nor can it be considered as such, for the content and activities of these sites. Your visit or access to these sites is, therefore, your responsibility.

It is forbidden to establish a link with, or an email content from any URL to the ONZS TATTOOABLE SNEAKERS website.

Privacy and Cookies Policy

To know more about our Privacy and Cookie Policies, access our Privacy Policy and / or our Cookie Policy included in this document.

Guarantees and Limitation of Liability.

ONZS TATTOOABLE SNEAKERS disclaims all express or implied warranties, including - but not limited to - implied warranties of merchantability and fitness for a particular purpose. ONZS TATTOOABLE SNEAKERS assumes no legal responsibility for exemplary, emergent, punitive, incidental, indirect or special damages related to this website or derived from it, whether or not the parties have knowledge, real or implied, of the damages in which may incur.

No waiver

In the event that ONZS TATTOOABLE SNEAKERS does not apply any of the stipulations provided in the previous points, the latter will not be understood, in any case, as a waiver of said stipulation.

Applicable law and jurisdiction:

This Legal Notice is governed by Spanish law. As long as the User is not a "consumer or user" as defined by Spanish regulations, and unless the applicable Law mandates otherwise, the parties agree to submit to the Courts and Tribunals of Barcelona with express waiver of the parties to any another jurisdiction.

Contact us

If you want to send us your comments on our website, questions, complaints or any other question, by letter to ONZS TATTOOABLE SNEAKERS, Espanya 14 3 1, 08207, Sabadell, Barcelona, Spain, or by email to customercare@onzstattooablesneakers.com.

+ information about Cookies

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+ Information on the use of Cookies

During your visit to the website, ONZS TATTOOABLE SNEAKERS may collect information through the use of cookies. A cookie is a small text file that a server can place on the hard drive of a user's computer. Contains information about the user's visit to the website. Cookies can be used to collect specific information during your visit to the website. This information can help ONZS TATTOOABLE SNEAKERS to ensure that the website and services are adjusted as much as possible to the needs and preferences of its users. In this sense, we inform you that on our website you can find this type of cookies:

TATTOOABLE SNEAKERS OWN COOKIES
Typology	Denomination	Technical name	Domain	Description
Identification	User identification session	JSESSIONID	www.onzstattooablesneakers.com	Identification of the user's session. In this way, the different requests that the user can make during the current session can be identified.
Navigation	Cookies’ Navigation	__OnzstattooablesneakersCountry	www.onzstattooablesneakers.com	Identification of the country of navigation
		__OnzstattooablesneakersGeoCountry	www.onzstattooablesneakers.com	Country identification from browsing IP
		__OnzstattooablesneakersLang	www.onzstattooablesneakers.com	Identification of the language that allows keeping it during the session
		__OnzstattooablesneakersShowPopUpNews	www.onzstattooablesneakers.com	For users subscribed to our newsletters shows related information. Otherwise, no information related to newsletters will be displayed
		_OnzstattooablesneakersDesktopVersion	www.onzstattooablesneakers.com	Determines the user's intention to navigate the desktop version from a mobile device
		_OnzstattooablesneakersPreferencesCookies	www.onzstattooablesneakers.com	Controls the display to the user of the policy acceptance message and the installation of cookies
		_OnzstattooablesneakersChannel	www.onzstattooablesneakers.com	Control of user navigation flow from the affiliate network
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You can configure the Internet browser so that it alerts you every time a new cookie is stored on your computer so you can decide whether to accept or reject it. Please go to the help section of your Internet browser for specific instructions. Please do not forget that some parts of the website may not function properly if you reject cookies. To allow, know, block or eliminate the cookies installed on your computer, you can do so by configuring the options of the browser installed on your computer. For example, you can find information on how to do it if you use as a browser:

Firefox from here:

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Chrome from here:

http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647

Explorer from here:

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Safari from here:

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This site is protected by the SSL security system provided by the Sectigo company. Google's Privacy Policy and Terms of Service apply.

Conditions of sale

Terms and Conditions of the ONZS TATTOOABLE SNEAKERS online store.

SUMMARY

Deliveries

Delivery times are as follows:

- In stock: from 24 to 96 hours approx.

- Available in our central warehouses: 1-5 days. Usually it is delivered in a week.

- Items are delivered from Monday to Friday, excluding holidays. Delivery time is between 1 to 6 business days from shipment.

- No deliveries are made on Saturdays, Sundays or on holidays in each specific region or country. All purchases of ONZS TATTOOABLE SNEAKERS items are delivered through prestigious courier companies.

Returns and exchanges

- If when you receive your order you are not satisfied, you have a period of 30 days from the date of receipt to return or exchange the item. Check the special conditions for each term.

- The product must not be used.

- The product must be returned to our offices (see address below) within 30 days of receiving your order at:

a) National Orders to Spain, including Portugal: Polígono Alcanar Central Warehouse, Calle de la fragua 17. Camarma de Esteruelas. 28816. Madrid. Spain. From Monday to Friday orders placed until 14 CET are dispatched the same day. * The countries or regions that require customs management are issued from Monday to Friday, not holidays.

b) International Orders (except Spain and Portugal): Monovar 8. Pol. Ind. Carrús. 03206. Elche. Alicante. Spain. From Monday to Friday orders placed until 13 CET are dispatched the same day. * The countries or regions that require customs management are issued from Monday to Friday, not holidays.

Cancellations

- You can cancel your order (s) at any time before shipment and you will receive the full credit.

- If your order has already been shipped (it has already left the warehouse) you will have to wait until delivery to cancel the order. Such cancellation will be subject to terms and conditions established for returns (see section "Changes and returns").

CONTENT

This website (www.onzstattooablesneakers.com) is Co-owned by TATOOMIZED APPAREL S.L. and is operated by TATOOMIZED APPAREL S.L. (hereinafter "ONZS TATTOOABLE SNEAKERS", "we", "our (s) / a (s)", "us"), a company incorporated under Spanish law, with registered office in Plaza Espanya 14 3 1, 08207, Sabadell, Barcelona, Spain, registered in the Mercantile Registry of Barcelona and with tax identification number B-67478297. This website and the services related to it are available under the following Terms and Conditions and any other rule established on our website. Please read the Terms and Conditions carefully before placing orders on this website. We recommend that you keep a copy of these Terms and Conditions for future reference. By accessing and using this website, you agree to these Terms and Conditions, including changes. If you do not agree to these Terms and Conditions, do not access or use this website in the future. For certain campaigns, promotions or contests, additional terms and conditions will apply. If you wish to participate in said campaign, promotion or contest, you must agree to the terms and conditions applicable to them. In case of contradiction between said terms and conditions and the Terms and Conditions, the latter will prevail.

Especially, we want you to pay attention to our policies related to the purchase conditions established in these Terms and Conditions and to our Privacy Policy. If you are a minor, you must inform your parents or guardians about these Terms and Conditions and the Privacy Policy of ONZS TATTOOABLE SNEAKERS who must express their acceptance before using this website or its services. Only orders placed by people of legal age are accepted. ONZS TATTOOABLE SNEAKERS reserves the right to rectify, modify and / or replace in whole or in part this web page, the information and materials contained therein, as well as the Terms and Conditions. Check these Terms and Conditions periodically for possible changes or modifications.

Registry

To use some of the services or functions available on this website you need to register. Upon registration, we ask that you provide us with true, accurate, current and complete information in all respects. If you change any of your registration information, please notify us immediately by email: customercare@onzstattooablesneakers.com. You may also want to review our Privacy Policy. Included in this document. Occasionally, we may change the registration requirements.

Right of purchase

When making a purchase through this website, you will be asked for your personal data. Specifically, customers must provide their real name, phone number, email address, and other requested information. Likewise, when ordering the items, you will be asked to provide the payment information, guaranteeing that the payment information you provide us when ordering is valid and correct, confirming that you are the person mentioned. in the billing information you provide us. By placing an order, you expressly authorize us to verify your data and, when ONZS TATTOOABLE SNEAKERS deems it necessary, to communicate or obtain information from third parties (including any updated information) about you, including but not limited to your card number credit, to validate it, obtain the initial authorization of the same and be able to authorize the purchase operation.

Personal information

We inform you that in accordance with the Privacy Policy, your personal data will be part of a file under the responsibility of TATOOMIZED APPAREL S.L. (ONZS TATTOOABLE SNEAKERS), and that they will be used for the purposes indicated in the aforementioned Privacy Policy Also, we inform you that your personal data will be part of a file under the responsibility of TATOOMIZED APPAREL S.L. (ONZS TATTOOABLE SNEAKERS) to be used to process and deliver your order. You have the right of access, rectification and cancellation, being able to apply said right before TATOOMIZED APPAREL S.L. through the procedure indicated in the Privacy Policy.

Purchase conditions

Stock

The products shown on this website are a selection from the entire ONZS TATTOOABLE SNEAKERS catalog. This collection has been specially chosen for the ONZS TATTOOABLE SNEAKERS online store. The availability of our products is in real time, so it is possible that some selected products are not in stock. The ONZS TATTOOABLE SNEAKERS online store does not accept responsibilities derived from the lack of stock or from any of the models shown. Our products can change every season. Please note that the items in the cart or the ONZS TATTOOABLE SNEAKERS Bag are not reserved, and may be purchased by another customer.

How to buy

ONZS TATTOOABLE SNEAKERS uses the following purchase procedure:

You must select and add the item (s) you wish to purchase to the ONZS TATTOOABLE SNEAKERS cart or bag by clicking on the ONZS TATTOOABLE SNEAKERS Cart or bag icon that appears on the website. The ONZS TATTOOABLE SNEAKERS Cart or Bag will include the reference number of the selected item (s), the name, size and price (including VAT), if not, it will be clearly reflected and communicated during your purchase process.

In the same bag or cart, we will show you a list of the item (s) you are about to buy, the total price (including VAT and shipping costs). Once you have selected the item (s), you must complete the order form. In this order form you must indicate your personal data and payment information in order to process your order. Please note that all data must be completed correctly to avoid confusion and problems when sending the purchased item (s).

Order confirmation

Once you have made your choice and issued the order, you will receive an email from ONZS TATTOOABLE SNEAKERS confirming that your order has been registered (order confirmation). This order confirmation will include, among others, information regarding the identification of the item (s) purchased, the total price (including VAT and shipping costs) and delivery data.

If you make a mistake when ordering, contact our Customer Service where we will be happy to assist you. However, always make sure to review your order before ordering. Before confirming it, you have the possibility to edit the information you have entered, such as the shipping or invoice address or your credit card details; You can also change or remove items included in your Cart or Bag ONZS TATTOOABLE SNEAKERS.

If an error occurs in the message, it could be a temporary communication problem with the network or an error when typing the email address provided. In both cases, contact our Customer Service at customercare@onzstattooablesneakers.com.

We reserve the right not to accept your order if, for example, payment authorization is not possible, if shipping restrictions apply to a particular item, or if the item is not in stock. If this last case occurs, we will inform you by email and we will pay you all the payments that have been made.

We are not responsible to you or third parties for the removal of any merchandise from the website, even if it had been sold; nor for the elimination, revision or edition of materials or contents of the web page; nor for refusing to process a transaction.

Pricing policy

The prices shown on this website appear in Euros and include all applicable taxes, with the exception of those that are expressly excluded. All prices and offers will correspond to those published on the website. The price of the products displayed on this website at the time of order confirmation will be valid. ONZS TATTOOABLE SNEAKERS will not be responsible for special fees, customs duties or additional delivery costs. ONZS TATTOOABLE SNEAKERS reserves the right to change its retail prices at any time, except for orders that have already been placed.

Payment and security methods

Orders can be placed at any time, 24 hours a day, every day of the week. As indicated on the payments page, ONZS TATTOOABLE SNEAKERS will only accept payments made with credit or debit cards, through electronic payment methods and bank transfer according to availability, depending on the country where the order is sent. No other form of payment will be accepted, except for those mentioned above.

You must confirm that the credit / debit card you are using is yours or that the holder of the same has authorized you to use it. Holders of credit / debit cards are subject to validation and authorization checks by the issuer of their card. If your card issuer refuses to authorize payment to ONZS TATTOOABLE SNEAKERS, we will not be responsible for any delay in delivery.

We will do everything possible to make this website secure, equipping it with technology and SSL security certificate. In order to guarantee the security of payment transactions, ONZS TATTOOABLE SNEAKERS uses a secured payment system. This means that all confidential data (eg credit card number and expiration date) are encrypted and transmitted directly to a secure server, using Secure Socket Layer (SSL) technology.

Likewise, we will take care of maintaining, to the extent that we are empowered to do so, the data of your order and payment in a secure manner; However, in case of absence of negligence on our part, we cannot be held responsible for the losses that you may suffer if a third party tries to access the information you provide when accessing this website or when ordering from this website in an unauthorized way. .

ONZS TATTOOABLE SNEAKERS will not assume responsibility for delays in the delivery of the merchandise resulting from the lack of authorization by the bank.

We ship orders from multiple locations. Multi-item orders could be split to expedite shipping. In this case, we will send you an email to inform you.

ONZS TATTOOABLE SNEAKERS reserves the right to withhold any order for security reasons. Affected customers will be notified. We also reserve the right to cancel the order when we cannot verify the shipping and / or billing information, in case this occurs we will notify you. We also reserve the right not to accept and / or cancel an order if we consider that the buyer wants to obtain the items for resale.

Purchase limit

Customers who wish to purchase quantities of product greater than 10 pairs / units per purchase, should contact the ONZS TATTOOABLE SNEAKERS Customer Service Department, where they will be given detailed information on the purchase options.

Purchase guarantee

We can only fulfill the order if the delivery address is the place of habitual residence or place of work located in one of the countries indicated on this website.

The items offered through this website are a selection of products from the ONZS TATTOOABLE SNEAKERS collection and meet the same requirements in terms of quality and warranty as the rest of the ONZS TATTOOABLE SNEAKERS products that are not sold on this website.

Each product contains the following information:

- Model name

- Model image

- Sizes

- Materials

- Product Weight and Dimensions, including Packaging

- Price in Euros with taxes included.

ONZS TATTOOABLE SNEAKERS aims to show the color of your shoes as similar as possible to their actual color. However, the color of these shoes may be subject to variations depending on the intensity and quality of the monitor of your device. For this reason, ONZS TATTOOABLE SNEAKERS does not guarantee that the color displayed on the monitor is an exact reproduction of the original.

Special offers, promotions and discounts will be valid until the indicated date or until stocks last, whichever comes first. Our shoes have a 2-year guarantee for manufacturing defects, starting from the first day of purchase.

Deliveries and insurance

ONZS TATTOOABLE SNEAKERS insures each purchase during the transit time until delivery to the specified shipping address. All orders are delivered by prestigious courier companies. Delivery times are as follows and may vary depending on the client's geographical location in the world:

- In stock: 24 to 72 hours.

- Items are delivered from Monday to Friday, excluding holidays.

- The delivery time is normally between 1 to 7 business days from the expedition according to country and continent.

Deliveries will only be made at the place of habitual residence or place of work located in one of the countries indicated on this website. All deliveries must be signed upon receipt. Once receipt is signed, items will be the responsibility of the consumer. We do not deliver to PO boxes. Deliveries can also be made in any of the stores authorized by TATOOMIZED APPAREL S.L and ONZS TATTOOABLE SNEAKERS. No deliveries are made on Saturdays, Sundays or on holidays in each region or country in particular. All purchases of ONZS TATTOOABLE SNEAKERS items are delivered through prestigious courier companies.

In order to avoid problems with deliveries (incorrect addresses, person absent at the address), the corresponding form must be completed correctly, especially the box with the contact telephone number. When your order has left the warehouse, we will send you an email indicating the tracking number of the package assigned by the courier company for the delivery of your item (s). This way you can see where your order is at all times. If you have ordered more than one pair of shoes, we will wait for all the items in the order to be available before shipping, as we normally do not make partial deliveries.

All items delivered by ONZS TATTOOABLE SNEAKERS will remain the property of ONZS TATTOOABLE SNEAKERS until ONZS TATTOOABLE SNEAKERS receives your payment.

Cancellation of orders

You can cancel your order (s) at any time before shipment and you will receive the full credit. If your order has already been shipped (that is, it has already left the warehouse) you will have to wait until delivery to cancel the order, although such cancellation will be subject to terms and conditions established for returns (see section "Changes and returns") . To cancel an order before it is shipped, go to the "Your Orders" section and enter the order number and the email address used. The system will automatically show you the order information and if the "Cancel" option appears, you must click on it to cancel the order. If this option does not appear, this means that your order has already left the warehouse and cannot be canceled; however, you can return your order once you have received it, in accordance with the conditions provided for returns. You can also contact our specific Customer Service to cancel your order, as long as it has not been sent.

Returns & Exchanges

If when you receive your order you are not satisfied, you have a period of 30 days from the date of receipt to return or exchange the item. To return or change an order, you must verify that the following conditions are met:

- The product must not be used.

- The product must be returned in the same state in which it was sent and when possible in its original packaging. If the original packaging is not available, it should be replaced with one of similar size and capacity. - The product must be returned to our offices (see address below) within 30 days of receiving your order.

ONZS TATTOOABLE SNEAKERS does not allow the return of items to the online store when they have been purchased from authorized physical stores that sell ONZS TATTOOABLE SNEAKERS footwear.

When you send items for return or exchange, the products should preferably be presented in their original packaging, and will be sent by registered mail to the address below (and also during the return process). You can make the shipment through the courier company of your choice or through the company that ONZS TATTOOABLE SNEAKERS puts at your disposal to do so.

Changes and returns can be made through our online store. You must return the items to:

International exchanges and returns (does not include Spain and Portugal): Monovar 8. Pol. Ind. Carrús. 03206. Elche. Alicante. Spain.

National exchanges and returns (only for Spain and Portugal): Central Warehouse Polígono Alcanar, Calle de la fragua 17. Camarma de Esteruelas. 28816. Madrid. Spain.

Returns

To request the return of an item, please follow these steps:

- Enter the "Your Orders" section and enter the order number and the email address used.

- The system will show you the details of the order and the return option. Click on this option and indicate the model / s you want to return.

Once we have received the item (s) and verified that they meet the conditions mentioned above, ONZS TATTOOABLE SNEAKERS will return the amount you have paid for the item / s. If you request a return within 14 calendar days from the day you received the items, ONZS TATTOOABLE SNEAKERS will refund the initial delivery costs. Since ONZS TATTOOABLE SNEAKERS has a longer return period (30 days), if you want to return an item after 14 calendar days after the day you received the items, but before the expiration of the 30-day period ONZS TATTOOABLE SNEAKERS has the right to deduct initial delivery costs. The direct costs of returning the item / s must always be borne by the customer, except in the case of manufacturing or quality defect, where ONZS TATTOOABLE SNEAKERS will be responsible for the costs of returning the item / s. .

You can exercise your right of withdrawal by sending us the corresponding form that you will obtain by contacting our customer service department at email customeriberica@onzstattooablesneakers.com (for Spain and Portugal) or customercare@onzstattooablesneakers.com (Rest of countries in the world). If the item is returned as a result of a manufacturing or quality defect for which ONZS TATTOOABLE SNEAKERS is responsible, we will refund the full amount within 10 business days. The payment will be made automatically to the credit card or bank account indicated by the client, depending on the payment method that the latter has used. In no case will postage due be accepted.

Changes

To request a change in size or model, please follow these steps:

- Enter the "My Orders" section and enter the order number and the email address used.

- The system will show you the order details and the exchange option. Click on this option and indicate the model / s you want to change, and select the reason why you want to make the change.

In the case of changes, the buyer is responsible for all delivery and collection costs. In no case will postage due be accepted. When we have received the item / s, we will send you the new size or model / s, using the same service that was used for the original purchase.

My account

If you want to receive exclusive benefits and personalized services, we recommend creating an ONZS TATTOOABLE SNEAKERS account. Said benefits and services, explained in detail in this document, may be modified from time to time to update them with new offers and / or promotions for you.

After sales service

Our Customer Service department has an after-sales service to help resolve any problem related to our items or deliveries.

Contact

For questions, doubts, claims or suggestions about your order or purchase online, send an email to: customercare@onzstattooablesneakers.com for countries outside of Spain and Portugal, or customeriberica@onzstattooablesneakers.com

Intellectual Property Rights

All intellectual property rights (including copyrights, patents, trademarks, trade names, database and design rights) and all information and material (including all logos, graphics and software) provided through this page web are Co-owned by TATOOMIZED APPAREL SL, or are used with the consent of the holders of the relevant rights, and are explicitly reserved. The use of this website and its contents does not in any way mean the granting of any right or assignment in relation to the copyright, designs, trademarks and any other intellectual property rights related to the Content (as described in the Content section, below), including ONZS TATTOOABLE SNEAKERS software and all HTML and other codes contained on this website. Said Content, including third party trademarks, designs and intellectual property rights mentioned or displayed on this website, are protected by national intellectual property and other laws and provisions of international treaties. You have permission to use the Content only in the manner expressly authorized by ONZS TATTOOABLE SNEAKERS and / or a third party licensee. The reproduction or redistribution of the Content indicated above is prohibited, and may constitute civil and criminal offenses. Notwithstanding the foregoing, the copying and use of the materials listed above to any other server, location or medium for publication, reproduction or distribution are expressly prohibited. However, making a copy for viewing the content for your own personal use is permitted.

Content

In addition to the intellectual property rights mentioned above, the Content is defined as all graphics, photographs, including the image, sound, music, video, audio or text rights of this web page. Although the necessary measures have been taken to ensure the accuracy of the information and materials on this website, ONZS TATTOOABLE SNEAKERS does not guarantee that the content of this website is up-to-date, complete and accurate, or that the content does not contain defects, errors and / or viruses. Likewise, ONZS TATTOOABLE SNEAKERS does not guarantee that said defects, errors and / or viruses will be solved or eliminated. On the other hand, ONZS TATTOOABLE SNEAKERS reserves the right to interrupt the accessibility to this website for its maintenance or the application of new update processes. We always recommend that all Internet users make sure they have an antivirus installed.

Non-commercial use

This website is for personal and non-commercial use only. You may not modify, copy, distribute, transmit, display, transform, reproduce, publish, authorize, commercially exploit, create derivative works from it, assign or sell the Content, software, products or services contained on this website. You may not use this website, or part of its Content, for commercial purposes, including advertisements or advertising activities that generate profits on your own website.

Your activity

You agree that you will be personally responsible for the use you make of this website and for all your communication and activity on this website. If we find that you are or have been related to illegal activities, without respecting other users, or that the Terms and Conditions have been breached, access to this website will be temporarily or permanently denied.

Hyperlinks

We may include hyperlinks on this website to other websites or resources managed by third parties other than ONZS TATTOOABLE SNEAKERS, including marketing agencies such as FRESH DELA S.L, and advertisers. ONZS TATTOOABLE SNEAKERS has not reviewed all the web pages linked to this page and is not responsible for the content or veracity of these external web pages, nor for the availability of said web pages or external resources; and does not endorse or be responsible, directly or indirectly, for the privacy practices or the content of these web pages, including (without restrictions) any advertising, product or other materials or services on the web page or available on said web pages or resources, nor for damages, losses or infractions caused, or allegedly caused, by the use, or in relation to the use or dependence of said content, goods or services available on said web pages or external resources.

Liability limitation

In no case will ONZS TATTOOABLE SNEAKERS be responsible for direct or indirect losses, damages or expenses, regardless of the way in which they occur, which may originate due to and / or caused by the use of this website and / or the information or materials it contains. , or as a result of inaccessibility to this website and / or the fact that certain information or materials contained therein are incorrect, incomplete or out of date. The preceding clause does not exclude or limit the liability of ONZS TATTOOABLE SNEAKERS in those cases where by law the liability cannot be excluded or limited.

Compensation

Upon our request, you agree to fully indemnify, defend and hold us harmless as required, as well as our staff, directors, agents, affiliates, licensees, and suppliers against all liabilities, claims, expenses, damages, and losses, including court fees that arise in the event that you violate these Terms and Conditions in any way, including the case in which another person accesses this website using your account as a result of their action or inaction.

Association

You acknowledge and acknowledge that there is no joint participation, association, employment relationship or delegation between you and ONZS TATTOOABLE SNEAKERS as a result of these Terms and Conditions or the use of this website. You agree not to present yourself as a representative, agent or employee of ONZS TATTOOABLE SNEAKERS, not being responsible for representations, acts or omissions on your part.

No waiver

If you do not comply with the Terms and Conditions and we do not take legal action against you, we can in any case use our rights and resources in any other situation in which you breach the Terms and Conditions.

Applicable legislation

These Terms and Conditions will be governed and interpreted in accordance with Spanish legislation. The parties, without renouncing their own jurisdiction or any other that may correspond by law, submit to the jurisdiction of the Courts and Tribunals of the city of Barcelona for all actions and claims that may arise from the interpretation or execution of these Terms and Conditions.

COVID19 Shipping Status

Information on the status of national and international shipments

Friends and team. Our online store has just launched into the world. From ONZS TATTOOABLE SNEAKERS we thank you for your manifest support. Due to the COVID-19 epidemic, our team works under a new reality. The new implementation of new hygiene and safety measures throughout the value chain has allowed our activity to start operating normally, both nationally and internationally. In these times of change, our responsibility as a newly created company is to look forward to continue serving our clients with the same passion and desire that led us to start this project.

To consult updated information on deliveries, returns and exchanges in your countries, you can enter our website or contact us through the following customer service email addresses:

ONZS TATTOOABLE SNEAKERS Customer Service:

Spain and Portugal: customeriberica@onzstattooablesneakers.com

International - Rest of the world: customercare@onzstattooablesneakers.com

FAQs about COVID19

Will my order be delayed?

For shoe shipping, most markets have already returned to normal, while others are experiencing some delay or have reduced their shipping services.

Can I cancel my order?

Currently, our policy remains unchanged in all countries.

Is it safe to receive a package from areas where there are confirmed cases of COVID-19?

Our distribution channels are adopting all the necessary safety and hygiene measures recommended by the authorities. In addition, a physical signature will not be required for the delivery of your order.

Can I return or exchange an order online?

Our online store works normally. Anyway, to know the status of shipments and returns in your country, you can contact us through the following e-mails:

International: customercare@onzstattooablesneakers.com
Spain and Portugal: customeriberica@onzstattooablesneakers.com

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